CSM Fundamentals and BDMs

1. This OS Support Agreement does not include CSM support.
3. Applecare+ for Schools for iPad include two, three, or ___ years of coverage.
5. AppleCare+ for ___ is the hardware coverage of choice for education customers.
6. AppleCare OS Support is commonly referred to as ____. (abbr)
8. In 2016, the role changed from Technical Account Manager to ____ Account Manager(AAM).
9. AppleCare's Enterprise Products consist of AppleCare for Enterprise and AppleCare OS ______.
13. Applecare+ for Schools for Mac include ____ or four years of coverage.
14. Target ACOS customers include any enterprise organization with expanding Apple _______.
15. The minimum number of purchased covered devices is 200 for this hardware coverage option.
16. No service fees are applied when AppleCare+ for Schools is purchased with select current generation iPad ____ cases.
18. Customers who purchase an ____ agreement are assigned a dedicated CSM.
19. Priority level options in the enterprise portal are high, ____, and low.
21. Enterprise customers purchase ACE through the ____.

1. Customer ___ Managers are commonly referred to as CSMs.
2. CSMs ____ the customer's post-sales experience.
4. The first step of the agreement lifecycle is to ____ and educate the customer.
5. CSMs are responsible for post- ___ account management services
7. Customers accrue 2% Mac and 5% iOS ___ pool credits with ACE.
10. BDMs are responsible for AppleCare ___-sales engagement.
11. Business ___ Managers drive AppleCare sales.
12. Enterprise, _____, and government accounts that have purchased Applecare's enterprise-level support products are managed by CSMs.
13. In 2005, the ____ Account Manager (TAM) role at Apple was born.
16. Service pool credits do not ____.
17. Preferred accounts are managed by ____ CSM services.
20. AppleCare for enterprise is commonly known as ___. (abbr)