Activity 1: Terminologies in Reference Information Resources and Services

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Across
  1. 3. Any source used to obtain authoritative information in a reference transaction. Include printed materials, audiovisual materials, machine-readable databases, library bibliographic records, other libraries and institutions, and persons both inside and outside the library.
  2. 4. Assigned duties include the provision of information service.
  3. 5. The process of answering questions to satisfy the information requirements of the user. In other words, it is a process of satisfying, specific, recurrent information needs.
  4. 6. Provides access to the reference collections of the library. The section provides information need meeting services that include assistance to users by answering queries.
  5. 9. The interpersonal communication that occurs between a reference librarian and a library user to determine the person’s specific information need(s), which may turn out to be different than the reference question as initially posed.
Down
  1. 1. Personal assistance provided by members of the reference staff to library users in pursuit of information
  2. 2. A personal service to each reader in helping him to find the documents answering his interest at the moment pinpointedly, exhaustively and expeditiously.
  3. 4. Any request by a library user for information or assistance in locating information which involves an encounter in person, by telephone, or by other means between the user and a member of the reference staff.
  4. 7. An information contact which involves the use, recommendation, interpretation, or instruction in the use of one or more reference sources, or knowledge of such sources, by a reference staff member.
  5. 8. An information contact which facilitates the use of the library in which the contact occurs, or its environs, and which may involve the use of sources describing that library, such as schedules, floor plans, handbooks, and policy statements.