Activity : The Crossword Game

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Across
  1. 2. you should know the basics of how your product _____
  2. 6. go the extra ____
  3. 8. Showing the worth of a person or task by giving undivided concentration/attention
  4. 9. ability to ____ customers
  5. 11. It’s cheaper to retain customers than acquire new ones
Down
  1. 1. the act of communicating with people
  2. 3. is not the ability to wait BUT how you ACT while you’re waiting
  3. 4. A party that receives or consumes goods or services
  4. 5. the opinion that people in general have about someone or something, or how much respect or admiration someone or something receives, based on past behavior or character
  5. 7. Great customer service results in a _________ of overall problems
  6. 10. one of the most important customer in Pryce Gas