Advanced Administration

12345678910111213141516171819202122
Across
  1. 2. Information about how a learner is performing. Necessary for both learning and motivation (8)
  2. 5. An extension of delegation in which the power and responsibility for relevant decision making is extended to the employee without supervisory direction or oversight (11)
  3. 6. The course of learning that most people tend to follow. Depicts how behavioural changes occur (8,5)
  4. 7. This scale puts each piece of information into a category or class (7)
  5. 10. A special form of an interview scale that has zero as a starting point (5)
  6. 12. The systematic gathering, recording and analysing of data about marketing problems toward the goal of providing information useful in marketing decision making. (6,8)
  7. 14. Principle that recognises the limited ability and time of an individual manager. It asserts that there should be a limit on the span of persons or activities assigned to one manager (4,2,7)
  8. 16. Initial introduction of a new or transferred employee to work itself, the organisation and the rules, other members of the organisation and the organisation's goals (11)
  9. 17. An experienced member of an organisation coaches, guides and counsels newer members (9)
  10. 18. The middle score in a set of scores, or middle data in a set of data (6)
  11. 19. Data that includes factors such as the number of events, measures of time and money and descriptive qualities like color, size and shape (9)
  12. 20. A management theory whose underlying principle is that all activities and operations of any organisation should be focused upon discovering and meeting the needs of customers (3)
  13. 22. A detailed study of the job to determine the exact nature of the work, the quantity and quality of output that is expected, organisational aspects of the job and necessary personal qualities such as leadership, judgment, tact and the ability to cope with emergencies (3,8)
Down
  1. 1. The average, determined by totalling all the data and then dividing the number of pieces of data (4)
  2. 3. Dimension or domain in which the thinking and knowledge skills most associated with the learning process occur (9,6)
  3. 4. Data that reflects the attitudes and feelings of customers about quality (10)
  4. 8. The process of providing the opportunity for individuals to acquire knowledge, skills and attitudes required in their present jobs (8)
  5. 9. This scale uses a single dimension like "most to least sales" to rank the data on scales. Can be used best to show the relative quality based on the customer's perception (7)
  6. 11. Planned organisational activities that involve individual employees, teams or the entire organisation in expending their capacities to meet future opportunities and challenges (11)
  7. 13. This conditioning is the theory that holds the behaviour results from its consequences. Also known as the law of effect. (7)
  8. 15. This conditioning is the theory that refers to the learning that has occurred when a living organism responds to a stimulus that would normally not produce such a response (9)
  9. 21. The most common score. Often near the middle (4)