AHLT245 Chapter 16

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Across
  1. 2. When scheduling appointments, CAN is a common abbreviation for.
  2. 5. A type of scheduling that does not make the best use of the physician’s time is.
  3. 7. A new patient calls to schedule a complete physical examination. Which of the following is the proper way to document this call in the appointment book?
  4. 10. You look in the appointment book at a note for the physician's 3:00 appointment which reads: Betty Smith, FU. What does this abbreviations stand for?
  5. 12. booking an appointment several weeks or even months in advance
  6. 14. When patients are seen on a first-come, first-served basis, it is called.
  7. 15. scheduling system in which the number of patients seen each hour is determined by dividing the hour by the length of the average visit and then giving that number of patients all appointments at the beginning of each hour.
Down
  1. 1. A patient who arrives without an appointment
  2. 3. Which of the following scheduling systems assumes a steady stream of patients all day long at regular, intervals?
  3. 4. A person who saw the physician 4 years ago for a physical
  4. 6. scheduling appointments for more patients than can reasonably be seen in the time allowed
  5. 8. Dr. Kaplan's office schedules patients with similar appointments together during the day or week. For example, all physical examinations are grouped together between 9:00 A.M. and 11:00 A.M. on Mondays and Wednesdays. This is an example of:
  6. 9. a patient who does not call to cancel and does not come to an appointment
  7. 11. The purpose of using a ____ to schedule appointments is to create a basic format for the appointment book
  8. 13. Tamara calls the office requesting a same day appointment. The only way to schedule her is to put her with an already scheduled patient and tell her she may have to wait.