AHS Exam 2

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Across
  1. 1. Degree to which patient expectations are met
  2. 3. Outcomes like quality of life and patient satisfaction
  3. 5. Pharmacy staffing challenges including shortages and burnout
  4. 7. Reactive process that detects defects after production
  5. 9. Domain focused on respecting patient preferences
  6. 13. Use of technology to assist medication distribution
  7. 16. Use of technology to optimize medication-related care
  8. 17. Six domains of healthcare quality acronym (Safe, Timely, Effective, Efficient, Equitable, Patient-centered)
  9. 18. Domain ensuring care does not vary by demographics
  10. 22. Pillar where patients understand and manage their medications
  11. 25. Continuous process focused on system improvement rather than individuals
  12. 26. Economic, Clinical, and Humanistic outcomes model
  13. 28. Care coordination when patients move between settings
  14. 29. Domain focused on reducing delays in care
  15. 30. Method used to identify underlying causes of problems
  16. 31. Patient-centered medical home model of coordinated care
  17. 33. Tool used to visually map causes of a problem
Down
  1. 2. Key factor for safe transitions of care
  2. 4. Costs related to healthcare utilization
  3. 6. Model used for organizational change management
  4. 8. Redistribution of tasks among healthcare team members
  5. 10. Reassignment of tasks to improve efficiency in care delivery
  6. 11. Field studying how to move research into practice
  7. 12. Strategy used to retain pharmacy employees
  8. 14. Spread of information and intervention materials
  9. 15. Domain focused on avoiding harm to patients
  10. 16. Cycle used in continuous quality improvement
  11. 19. Domain based on evidence-based care and avoiding misuse
  12. 20. Health effects of disease or treatment
  13. 21. Proactive process focused on preventing defects and meeting standards
  14. 23. Process used to design and implement interventions
  15. 24. Domain focused on reducing waste
  16. 27. Structure-Process-Outcome model for evaluating healthcare quality
  17. 32. Framework evaluating Reach, Effectiveness, Adoption, Implementation, Maintenance