AI GRAD PRIX

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Across
  1. 3. The standard we're aiming for when we go the extra mile.
  2. 6. A person who handles customer interactions and helps resolve issues.
  3. 7. Taking responsibility for helping move a customer's issue toward resolution.
  4. 9. Microsoft's AI assistant — but this time, think of its ability to work across Microsoft 365.
  5. 11. Microsoft's employee experience platform integrated with Microsoft 365 and Teams.
  6. 12. Microsoft's digital notebook application.
  7. 14. What you ask AI to do when you want the short version of a long text.
  8. 16. The process of verifying that a user is who they claim to be.
  9. 18. Microsoft's analytics platform bringing together data and analytics workloads.
  10. 19. What a customer is waiting for after sending a question or request.
  11. 20. Microsoft's family of business applications for areas such as CRM and ERP.
  12. 23. What AI does when it creates a new response, image or piece of content.
  13. 26. A very useful quality when a customer needs extra time or explanation.
  14. 27. What you can do when a customer is worried or frustrated.
  15. 28. What you do when you check back with a customer after an initial interaction.
Down
  1. 1. What great service can do to customer expectations.
  2. 2. What good customer service should understand, manage and ideally exceed.
  3. 4. An AI-powered program designed to have conversations with users.
  4. 5. How you might describe an issue that needs immediate attention.
  5. 8. Something to consider carefully when working with personal or sensitive information.
  6. 9. Something every customer interaction should have.
  7. 10. Microsoft's platform for turning data into reports and visual insights.
  8. 13. Microsoft's developer platform for hosting and collaborating on code.
  9. 15. Microsoft's cloud-based service for managing devices and applications.
  10. 17. Principles that help guide responsible decisions when developing or using AI.
  11. 18. Someone who doesn't give up before reaching the finish line.
  12. 21. What AI can do with a large amount of information.
  13. 22. A connected system — in AI, it can refer to a neural one.
  14. 24. What AI does when it identifies patterns from data.
  15. 25. Related to the networks that inspired a major type of AI architecture.