AI GRAD PRIX

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Across
  1. 3. A person who handles customer interactions and helps resolve issues.
  2. 5. Microsoft's platform for turning data into reports and visual insights.
  3. 8. The standard we're aiming for when we go the extra mile.
  4. 11. A very useful quality when a customer needs extra time or explanation.
  5. 13. Microsoft's cloud-based service for managing devices and applications.
  6. 15. Microsoft's analytics platform bringing together data and analytics workloads.
  7. 16. Someone who doesn't give up before reaching the finish line.
  8. 18. Taking responsibility for helping move a customer's issue toward resolution.
  9. 20. What good customer service should understand, manage and ideally exceed.
  10. 22. What AI does when it identifies patterns from data.
  11. 23. Microsoft's family of business applications for areas such as CRM and ERP.
  12. 25. Microsoft's AI assistant — but this time, think of its ability to work across Microsoft 365.
  13. 27. What AI does when it creates a new response, image or piece of content.
  14. 29. Something to consider carefully when working with personal or sensitive information.
Down
  1. 1. Microsoft's digital notebook application.
  2. 2. Something every customer interaction should have.
  3. 3. The process of verifying that a user is who they claim to be.
  4. 4. How you might describe an issue that needs immediate attention.
  5. 6. What great service can do to customer expectations.
  6. 7. What AI can do with a large amount of information.
  7. 9. Microsoft's developer platform for hosting and collaborating on code.
  8. 10. What a customer is waiting for after sending a question or request.
  9. 12. What you ask AI to do when you want the short version of a long text.
  10. 14. Microsoft's employee experience platform integrated with Microsoft 365 and Teams.
  11. 17. What you can do when a customer is worried or frustrated.
  12. 19. Related to the networks that inspired a major type of AI architecture.
  13. 21. What you do when you check back with a customer after an initial interaction.
  14. 24. An AI-powered program designed to have conversations with users.
  15. 26. A connected system — in AI, it can refer to a neural one.
  16. 28. Principles that help guide responsible decisions when developing or using AI.