A.I.D.E.T.

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Across
  1. 1. express gratitude
  2. 3. provide detailed information
  3. 5. use active listening skills
  4. 7. provide a timeline for follow-up
  5. 8. follow the 10 and 5 rule
Down
  1. 2. the fundamentals of excellent customer service
  2. 4. let people know your name
  3. 6. always sign off with words like "Thank you," "respectfully," or "sincerely."