Alabama Football... Roll Tide!

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Across
  1. 5. formal business stationery, with the doctor's (or office's) name and address printed at the top, used for correspondence with patients, colleagues, and venders.
  2. 6. checking a document for formatting, data, and mechanical errors
  3. 8. The high or low quality in the sound of a person's speaking voice
  4. 9. information found at the end of a business letter indicating enclosures included with the letter and the names of other people who will be receiving copies of the letter
  5. 10. good manners
  6. 11. to assess the urgency and types of conditions patients present as well as their immediate medical needs
  7. 12. a pager designed for two-way communication
  8. 13. deciding which calls should be put through immediately and which calls are better handled by taking a message and allowing a callback
  9. 14. the sounding out of words
  10. 15. A written greeting such as "dear" written in the beginning of a letter
  11. 18. clear and distinct speaking
  12. 19. the transforming of spoken notes into accurate written form
Down
  1. 1. a collection of records created and stored on a computer
  2. 2. a guide that ensures consistency and accuracy
  3. 3. A process of determining the level of urgency of each incoming telephone call and how it should be handled
  4. 4. a recorded voice system that automatically answers calls
  5. 7. preprinted portion of the formal business stationary
  6. 16. telephone accessory that transmits and receives text over standard telephone lines
  7. 17. abbreviation for Optical Character Readers
  8. 20. abbreviation for center