Alexander Wells - Page 5

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Across
  1. 3. Work that requires fewer hours than a full-time position and hour quantity may vary. It may be eligible for some benefit.
  2. 8. The process of the customer taking previously purchased merchandise back to the retailer to receive a refund in the original form of payment, and exchange for another item or a store credit.
  3. 11. Information learned and used to help customers understand how pra product or service will meet their needs. It Includes knowing the features, benefits, functions, uses and required support for products and/or services.
  4. 12. Brands that are associated with specific merchandise and may be offered at multiple retailers.
  5. 13. customerservice The delivery of a positive, memorable experience is more than what the customer expected.
  6. 14. Physical goods that are bought and sold, such as food, clothes and household items.
Down
  1. 1. products developed by national or international manufacturers and then sold under another brand name that is available only at that retailers stores.
  2. 2. a communication style refers to the way a person interacts with others. Someone who has a personal communication style typically values relationships, connecting with people and emotional language.
  3. 4. for diversity The disposition to be respectful of differing opinions, lifestyles, background, customs, and individual differences.
  4. 5. systems to track items sold, process sales, hold cash, and generate receipts.
  5. 6. large companies with many retail locations, centralized business operations and their stock is not traded on the stock market. Privately-owned retailers include large chains such as Albertsons, Ashley Stewart and Belk.
  6. 7. The term used when a person recommends a store or a salesperson based on their quality experiences.
  7. 9. Barcodes that contain products or website information. In stores, a customer scans the QR code with a smartphone to access the data.
  8. 10. A customer will views shopping as a fun occasion, rather than looking for specific merchandise or services. This customer's mindset focuses on adventure and leisure.
  9. 11. The advantages that make a certain product a good choice for the consumer.