Alice Peck Day Trivia Challenge

2. _____ _____ is a type of nonverbal communication in which physical behaviors are used to express or convey information.
4. _____ bias influences the way we see and treat others, even when we're absolutely determined to be, and believe we are being, fair and objective.
8. ______ is the most important and underrated communication skill.
11. Voice and _____ impact how a patient understands.
13. Make sure your _____ _____ is visible and worn at all times.
14. _____ is defined as "Seeing with eyes of another, listening with the ears of another, and feeling with the heart of another."
15. _____ help us learn what our patients (both inpatient and outpatient) think about their care at APD.

1. _____ language is defined as explaining things in a way the patient can understand.
3. _____ barriers can put a patient's safety at risk, or even cause death.
5. _____ helps to demonstrate listening.
6. _____ evaluates our organization on clinical quality and safety.
7. Patients have noted more positive interactions, when staff _____ and have face to face, eye-level conversations.
9. Depending on the environment in which you work, appropriate dress and grooming may be essential for infection control and the _____ of others.
10. _____ is responsible for offering service recovery when things don't go as well as hoped.
12. Smile and look people in the _____.