All about CUPI

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Across
  1. 3. Instead of a landline, we may contact a customer on a X?
  2. 4. If we cannot get hold of a customer, we may apply ATO match X?
  3. 5. Complete - Income Confirmation X?
  4. 7. When a customer is vulnerable I may contact this person to speak with the customer
  5. 9. When a customer receives an extension they are extended how many days?
  6. 11. You may offer this when the customer is calling to query the debt outcome
  7. 12. When ADEX is not generating the correct result I may refer the intervention to?
Down
  1. 1. The customer may select this option (three words) if they are unsure if they received an allowance
  2. 2. If my activity is picked up for checking, it means it has gone to?
  3. 4. What do you read to the customer to indicate the customer has understood and agreed to the terms?
  4. 6. I use this system to view the intervention
  5. 8. When a customer calls we need to tell them that the call may be r- for coaching and quality purposes?
  6. 10. I send this prior to calling a customer
  7. 13. If a customer selects No, they did not work for an employer, what may we look up to identify the business name?