All About Telehealth...Complete the puzzle and enter to Win!!

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Across
  1. 4. A part of the assessment process determining the priority of patients' treatments based on the severity of their condition.
  2. 6. This includes past health information, medical diagnoses or current conditions.
  3. 7. A line of people waiting for service THO or THAS.
  4. 11. Over the counter or prescription drugs.
  5. 13. Permission to speak with another party or to fax the medical record to OPA or ED.
  6. 15. A telecommunications device that permits two or more users to conduct a conversation
  7. 16. Another name for recording a call and collecting information.
  8. 18. The event that occurs when we return an originally placed call.
  9. 19. Abbreviation for the person to call when we go over our break times….lol.
  10. 20. The registered healthcare professional who returns the call.
Down
  1. 1. The province that we service.
  2. 2. The person who takes the calls collects information and places them in the computer.
  3. 3. The name of our organization.
  4. 4. A free, confidential telephone service you can call to get health advice or general health information.
  5. 5. A final decision to determine appropriate care required (i.e. 24hr).
  6. 8. Policies and procedures we follow to make healthcare recommendation and decisions.
  7. 9. A druggist or chemist who practice in the field of health sciences focusing on safe and effective medication use.
  8. 10. Care recommendations/instructions given after the triage process is completed.
  9. 12. A service we provide that includes OPA, telephone numbers, clinics, addresses etc.
  10. 13. The person or third party who originally made contact with our service.
  11. 14. A subjective, abnormal feeling indicating the presence of possible disease.
  12. 17. The person who requires care advice or information.