All Customer Service Words

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Across
  1. 3. how good a product is; how it will hold up through wear and tear
  2. 5. Matching a practice in which a store promises to match another store's prices for certain products.
  3. 6. An expression or feeling of disapproval or opposition; a reason for disagreeing.
  4. 11. the physical building or property
  5. 12. to act without thinking or without thinking very long
  6. 13. cues Information that is spoken. Example: Hi, how are you?
  7. 14. speaking quality that shows a similar sound that can be boring to hear
  8. 18. the giving of something in return to solve a pervious problem
  9. 22. Information that is presented through body language or hand gestures. Example: Wave, smile
  10. 23. Objection Disagreements with the price of products.
  11. 26. A return to the customer of part of the original payment for some service or merchandise; partial refund. After the purchase, the customer mails the receipt in and will at a later date, receive the refund.
  12. 27. a possession to keep because it has value or is high priced
  13. 29. a mental view of what happened
  14. 31. to not mean something; not done on purpose
  15. 32. a store which sells directly to customers
  16. 33. to hold back on feelings and opinions
  17. 36. products that are good only for a specified period of time and then spoil
  18. 38. what is likely to happened
  19. 40. People employed in an organization or engaged in an organized undertaking such as military service.
  20. 42. A close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
  21. 43. slight difference
Down
  1. 1. Sympathetic, honest. how to be when you apologize
  2. 2. a product; something you can touch
  3. 4. Staying calm when dealing with rude customers; how to deal with angry customers.
  4. 5. Order a form filled out by someone who wants to order merchandise to be delivered to a store
  5. 7. Act like an adult & professional in front of customers. how to act in uncomfortable situation
  6. 8. Record a document of what a customer likes, dislikes, sizes, tastes, contacts that have been made by a sales associate, etc.
  7. 9. Bitter indignation at having been treated unfairly. Customer may resent an employee who said they looked good but when they got home his/her spouse says “that looks terrible; its too tight. Who told you it looked good.”
  8. 10. Slip a piece of paper that comes with a shipment and which is created by a vendor
  9. 15. a person who uses products that are very new and for which most people don’t know about
  10. 16. customer someone who visits a store over and over
  11. 17. what a person thinks about something which may not be based on facts.
  12. 19. market the most likely customers to buy a product or service
  13. 20. facts, when talking about a warranty or return policy
  14. 21. immediately
  15. 23. sensitive a product whose sale depends on the price and price changes
  16. 24. the standard used to measure the workmanship of one product against a similar product
  17. 25. the amount/number
  18. 28. change director to get around something
  19. 30. what a person likes
  20. 34. the giving to a sales associate another person’s name who might be interested in making a purchase
  21. 35. a sales associate who sells a slightly higher item to a customer who originally wanted a lower priced item
  22. 37. opinion, when talking about how customer looks in dress
  23. 39. given by a manufacturer to assure the customer that the product being purchase will stand up to normal wear and tear for a given period of time.
  24. 41. The person that he/she is married too.