ALL THE ABOVE

1234567891011121314151617181920212223242526272829303132
Across
  1. 4. A cloud-based, fully integrated platform that streamlines business functions for all employees.
  2. 5. Intentional deception or misrepresentation made by a person with knowledge that the deception could result in unauthorized benefit.
  3. 8. This must be at a minimum of 92% for your scheduled shift
  4. 9. What is a voluntary program that you can opt out of for maternity
  5. 11. Physical adaptations to the residence to enable Participant to function with greater independence.
  6. 13. Health Insurance Portability Accountability Act
  7. 16. program was developed by CMS to help Medicare beneficiaries to compare plans based on quality and performance.
  8. 20. What can improve your health and well-being
  9. 21. National provider identification
  10. 22. _____enrollment period where there has been a loss health coverage or experienced another qualifying life event in the last 60 days
  11. 23. health maintenance organization
  12. 24. Discrepancies between recommended services that are missing for a member.
  13. 26. personal identifying information
  14. 27. how much is the cheapest plan for CHIP
  15. 29. where can you communicate with team members
  16. 32. what does JHP stand for
Down
  1. 1. Which icon would you click to initiate a transfer?
  2. 2. Menu option to initiate an outbound call?
  3. 3. PA's in-house name for their CHIP program
  4. 6. what is the flat fees you pay for covered services
  5. 7. Relationship, Empathy, Specific, Personal, Exceed Expectations, Credibility, Trust.
  6. 8. Default status when you log into Salesforce
  7. 9. Status equivalent to "do not disturb"
  8. 10. personal health information
  9. 12. A Special Needs Plan (SNP) that was created by Congress through the Medicare Modernization Act of 2003 specifically for those who receive both Medicare and Medicaid.
  10. 14. How many levels of corrective actions are there for call center floor standards
  11. 15. Health Risk Assessment Tool
  12. 17. Overutilization of services
  13. 18. Mods to a vehicle that is the participant's means of transport.
  14. 19. Managed Care Organization
  15. 25. preferred provider organization
  16. 28. what is the name of the phone systems
  17. 30. Practices inconsistent with sound fiscal, business, or medical practices.
  18. 31. Individualized Care Plan