Ambivalent Feelings in Stakeholders

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Across
  1. 2. change leaders should ___ for information that may be helpful in achieving the change
  2. 3. employees are likely to have these feelings about change
  3. 6. can be useful
  4. 10. people protect their attitudes by employing a variety of _____
  5. 11. change leaders should create conditions will increase the likelihood that people will ___ their concerns
  6. 13. more defensive responses to change can include____
  7. 17. actively seeking out confirming information and avoiding disconfirming data
  8. 18. stems from ambivalence
  9. 20. change leaders should ___ on helping people making sense of the proposed changes
  10. 21. what people might turn to that have served them well in the past
Down
  1. 1. more defensive responses to change can include____
  2. 4. ambivalence can be caused by
  3. 5. change leaders should not interpret mixed feelings as _____
  4. 7. more defensive responses to change can include____
  5. 8. being more likely to remember attitude-consistent rather than inconsistent data
  6. 9. change leaders should constructively ____ ambivalence
  7. 12. more defensive responses to change can include____
  8. 14. people deny in the form of _____ geared to support and strengthen oneʻs position
  9. 15. change leaders should sort out what _____ are needed
  10. 16. change leaders need to create an environment that welcomes _____
  11. 19. leaders who deals with ambivalence?