AMS

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Across
  1. 1. Step 1 in the 5s process
  2. 5. A graphical tool for ranking causes of problems from most significant to least is a ______________ chart
  3. 8. Step 1 in the 8 step problem solving process is to ____________ the problem
  4. 10. A _______ system is designed to deliver outputs or services when the customer requires. Make to order
  5. 11. A cause and effect diagram, usually using the 5Ms
  6. 13. When working through the 8 step problem solving on a PSW there should be some ________ plans assigned.
  7. 18. a system to stop and notify management and other workers of a quality process problem
  8. 19. an example of visual management is the __________ board
  9. 20. Part of ________________ is creating the vision, telling the story, reinforcing the culture
  10. 22. Speak with __________
  11. 23. one part of one of the 3 non-negotiable truths that guide our behavior
  12. 25. Anyone who uses your product or service
  13. 28. Team huddle meetings typically occur on a daily or weekly ___________________
  14. 29. __________ of the customer is the collective insight into customers needs, wants and preferences gained through direct and indirect questioning
  15. 30. the place where the value is, where the work is done
  16. 31. if a problem on the problem register is out of our scope or control you need to __________________
  17. 33. standard of measurement
  18. 35. gathering a list of ideas to solve a problem. all ideas accepted
  19. 36. a measure of excellence or state of being free from deficiencies
  20. 37. noun change for the better
  21. 38. Based on facts break down the problem by asking how, when, where, who and how often to get to the _____________ problem
Down
  1. 1. the boundary limits to which a process, project or problem is implemented or addressed
  2. 2. A series of activities that collectively accomplish a distinct objective
  3. 3. The director of ADOT
  4. 4. to get to the root cause of a problem you need to ask __________ over and over
  5. 6. MVD Director
  6. 7. The darth vader of MVD
  7. 9. waste
  8. 12. Root Cause ________________
  9. 14. keep solutions from rolling back to the previous condition
  10. 15. 8 step problem solving
  11. 16. the actions taken to reduce or eliminate the root causes of problems that are preventing you from reaching your goals
  12. 17. The state of Arizona's intentional, results driven approach for doing the work of state government where every employee reflects daily on how they did, finds the waste and decides how to do better going forward with sustainable progress.
  13. 21. Giving employees more responsibility, authority, and accountability for effecting the daily processes and improvements within their purview
  14. 24. creating products or processes that must be revised or changed
  15. 26. any activity that improves an output or service to align with customers needs and expectations
  16. 27. the slowest step in a process affecting continuous flow.
  17. 32. The maximum amount a process, machine, or system can produce
  18. 34. Discussion between managers and staff for the purpose of developing employees