AMSEC Customer Service Week

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Across
  1. 2. Electronics system on new Starbucks safes and Most Pharmacies.
  2. 4. Temporary Access pin used for troubleshooting safes.
  3. 5. CM tool we use to monitor and work Service tickets.
  4. 7. CRM tool used by Alberstons/Safeway and Whole Foods.
  5. 9. Paul's Alter Ego.
  6. 11. High Security safes with varying Hard Plate.
  7. 12. FST located in Texas and Ohio.
  8. 13. Tool used by Loomis and NST for Courier pickups.
  9. 14. Coin Dispensing Safe that can be paired with CWII safes.
Down
  1. 1. Customer's who make up 90% of tickets.
  2. 3. Tool used by AMSEC to store training and troubleshooting documents.
  3. 6. Our SLA compliance time frame in hours.
  4. 8. Survey tool used by us for customer Feedback.
  5. 10. Amount cap that we can bill a customer for a service.