Antenna Crossword

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Across
  1. 2. What colour is the contact card when it first appears on the agent desktop?
  2. 5. What an application on antenna is called
  3. 11. The first service to go live
  4. 12. The service manager of Strategic tech is? (5,7)
  5. 13. Antenna will incorporate calls, emails and what?
  6. 16. What does the I in I.A.D stand for?
Down
  1. 1. What information will be recorded on antenna as part the wrap up after the call? (4,6)
  2. 3. What number do you dial to make an outbound call?
  3. 4. Who goes live on 21/06/2021
  4. 6. How many Antenna Ambassadors are there?
  5. 7. What pops up on antenna when a customer comes in (7,4)
  6. 8. what you can do you narrow down the new knowledge bank to your jurisdiction
  7. 9. Fill in the gap - the new knowledge bank will be ____________ (6,5)
  8. 10. how long with your antenna training be (3,3)
  9. 14. What does A stand for in A.I?
  10. 15. What date in June do IAC go live