Anything humana

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Across
  1. 2. Fabian assistant
  2. 3. improve transfer rate
  3. 6. can be done at any point of the call
  4. 8. loudest manager
  5. 10. easiest calls
  6. 13. humana bible
Down
  1. 1. this can be done if you don't agree with determination
  2. 4. use C.A.S/MTV to check
  3. 5. loudest agent
  4. 7. rum belly
  5. 9. fabian fav
  6. 11. happiest trainer
  7. 12. no network status needed