AO PSS Crossword Puzzle

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Across
  1. 1. Gate Pass Individual
  2. 3. List of customers awaiting a type of regrade
  3. 4. Tool in ARDweb that determines if the e-tickets can be invalidated or has to be reissued
  4. 5. Remove a boarded customer from a flight
  5. 8. Flight is ready for departure
  6. 10. Process of moving early customers to earlier flights on day of departure.
  7. 12. Flight is overbooked or when the stress factor is greater than the value specified in the business rules
Down
  1. 2. A customer is upgraded or downgraded voluntarily or involuntarily
  2. 5. Variation to the flight schedule on or close to the day of departure of a flight, caused by a planned or unplanned event
  3. 6. Status of acceptance is restricted to the gate
  4. 7. Both airline and customer commit to the customer's travel on a particular service
  5. 9. Airline employee and other eligible customers traveling for business or using employee discounts
  6. 11. Accepting customers and baggage on standby for a flight