AOS 2: External Environment

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Across
  1. 1. The people who purchase goods and services from a business, expecting high quality at competitive prices.
  2. 3. Those businesses or individuals that supply the materials and other resources that the business needs to conduct its operations.
  3. 4. _______________ lobby groups.Special interest groups that promote environmental issues to the public, government and businesses.
  4. 6. The ability of a business to develop strategies that ensure it has an “edge” over competitors.
  5. 7. Factors which the business has some degree of control.
  6. 9. Refers to the economic, environmental and social performance of a business.
  7. 10. _______ conditions. The set of influences that relate to economic activity.
  8. 12. The effect of hi-tech communications, lower transport costs and unrestricted trade and financial flows turning the whole world into a single market, producing a more integrated global economic system.
  9. 15. The practice of moving some of a business’ processes or services to the same or another business located overseas.
  10. 16. The specific outside stakeholders with whom the business interacts in conducting business.
  11. 18. The range of suppliers from which the business purchases materials and resources.
  12. 19. Organisations formed by employees in an industry, trade or occupation to represent them in efforts to improve wages and working conditions.
  13. 20. The percentage of income, or the value of a good, service or asset, paid as tax.
Down
  1. 2. Groups of people who attempt to directly influence or persuade a business to adopt particular policies or procedures.
  2. 4. Factors which the business has little control.
  3. 5. Other businesses or individuals who offer rival, or competing, goods and services to the ones offered by the business.
  4. 8. ______ environment. The broad conditions and trends in the economy and society within which a business operates.
  5. 11. The price charged or paid for the use of money that has been deposited or borrowed.
  6. 13. Business _______ are organisations that support businesses through the provision of training and education programs, advice and information.
  7. 14. _______ environment surrounding conditions in which the business operates.
  8. 17. _____________ issues relating to the growing use of tools, techniques or systems by businesses to solve problems or serve a purpose.