APGE Vocabulary

4. When there is no energy going through the customers meter (No energy flow)
6. TDSP has a pause on the meter due to Meter Tampering or Past due balance due to REP. Customer cannot switch to another REP until it is removed.
7. If a customer expresses an inability to pay the account to avoid disconnection, they may qualify for this.
9. Another REP switched an ESI ID from APG&E without customer approval and they would like to return to APG&E. (unauthorized switch)
10. APG&E sends a transaction to turn off power for an existing customer.
12. APG&E sends a transaction to turn off power at a current location and start service that a new location for an existing customer.
13. ESI is gained without the customer approval or acknowledgement, (we got a customer in error because the wrong address was enrolled)
14. Customer is disconnected from their service due to not paying.

1. applicant already has an active acct with another supplier in their name and elects to go to APG&E for electric service
2. When the customer needs to start service within 48 hours.
3. Helps the customer eliminate the charge required in order to start service.
5. A fee applied to a meter that is under a valid contract and has cancelled service prior to completing the agreed term.
8. In order the TDU to energize a new meter, the applicant will need to contact their city or County where the service address is located.
11. Helps a customer make a payment at a later time.
12. Refers to commercial accounts when the owner of a commercial account is attempting to change business ownership to someone else.