A.P.P.L.E & More

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Across
  1. 5. when a customer is in store we
  2. 7. a curtsey for customers who purchase in store and would like help getting started.
  3. 8. enhances the user experience of APPLE Products
  4. 9. show empathy
  5. 12. APPLE step or service to gain customer info
  6. 15. a mixture of apple services that make for a more affordable solution
  7. 17. The identification and sharing acknowledgement of a team member who performed above the high level expected of thier role.
  8. 19. great option for extending.
  9. 21. get money for the product you have for the product you want
  10. 23. allows me to show you a feature
  11. 24. verbally recognizing the feelings and situation of a customer
Down
  1. 1. the best way to protect your apple products
  2. 2. a great way for customers who know exactly what they want and to get it quickly
  3. 3. Something every interaction begins with
  4. 4. back up, protect and sync customers' data
  5. 6. Make the customer aware you are doing your best to help
  6. 10. Confirm you understanding of customer needs
  7. 11. consisting of hardware, services, accessories, and next steps.
  8. 13. an important step for selling an iPhone.
  9. 14. makes a purchase feel more complete
  10. 16. we ask so that we can continue asking
  11. 18. the identification of a behavior and its impact
  12. 20. a free resource for small to medium companies
  13. 22. Explain why we as questions