Appliance Team

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Across
  1. 2. prior repair (warranty work) same issue
  2. 4. not covered
  3. 7. customer has approved work completed on their own
  4. 8. all appliance information is required
  5. 10. Mobile tool for home serve
  6. 12. finding new SP, existing did not go onsite
  7. 14. No buyout option
Down
  1. 1. tool used for unclear processes
  2. 3. always enter cost under (pre auth tab)
  3. 5. paying the customer instead of doing a repair
  4. 6. when do we override the service call fee
  5. 9. warranty on repairs
  6. 10. acronym for current position
  7. 11. these policies have add ons
  8. 13. Tool used to help locate serial numbers