Appropriate tone and word choice

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Across
  1. 3. Showing careful consideration or attention
  2. 4. Aware of and responsive to the feelings of others
  3. 5. Easy to understand; not vague or ambiguous
  4. 9. Polite, respectful, and considerate in behavior
  5. 12. Expressing much in few words; clear and succinct
  6. 14. Thoughtful of others' feelings or needs
  7. 15. Tactful and skilled in dealing with sensitive matters or people
  8. 17. Having or showing skill and sensitivity in dealing with difficult or delicate situations
  9. 18. Not favoring any particular side, opinion, or position
  10. 19. Providing someone with the tools, confidence, or authority to take action or make decisions
  11. 20. Well-proportioned, fair, or impartial
Down
  1. 1. Polite, courteous, and respectful in behavior
  2. 2. Having or showing good judgment, discretion, and wisdom
  3. 6. Suitable or fitting for a particular purpose or situation
  4. 7. Understanding and sharing the feelings of others
  5. 8. Elegant, cultured, or polished in manner or taste
  6. 10. Conducting oneself in a manner that is suitable for a particular profession or workplace
  7. 11. Showing admiration or consideration towards someone or something
  8. 13. Showing manners or respect towards others
  9. 16. Not likely to offend or upset anyone