arc

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Across
  1. 3. The CIS team in charge of responding to customer requests
  2. 5. The Canadian manufacturer of the physical kiosks
  3. 8. A screen that is meant only for CIS employees/techs that allows them to test various features, unbootstrap the kiosk, and put it in and out of service
  4. 10. A consumer facing kiosk that allows shoppers to securely charge their devices
  5. 11. ARC
  6. 13. ERGboard
  7. 14. Older router
  8. 16. Identifier for Walmart Canada and Sam’s Club employees
  9. 17. An embedded computer within the kiosks running Ubuntu
  10. 18. 24 and 48 bay kiosks with larger lockers than 8-bays.
  11. 19. a bay that holds 1 device with a cable in it to charge the device
  12. 24. an external facing environment that affects customers
  13. 28. The charging parts that the device was provided with or are listed by the manufacturer as a recommended method of charging.
  14. 29. The CIS team in charge of developing the hardware and software of the kiosks
  15. 30. Button that determines which mode the board is in (tower, ARC2 Front of House tower, etc)
  16. 31. a QR code reader within the kiosk
  17. 33. A report that is generated by the boards that reports the current and voltage in 60 second intervals.
  18. 36. the mechanical way to open a locked locker. Either a pull tab (the older lock) or a flip lever (newer locks)
  19. 40. Newer router that we now use
  20. 42. Switches that determine which board is located where
  21. 44. Performs a reboot under various conditions (tasks, scanner failure, network failure)
  22. 45. The board in the kiosk that is running the ERG/NuBoard watchdog process. The watchdog has to be “stroked” (sent a message indicating Kiosk PC is OK) or it “bites” (turns off power).
  23. 47. A single USB-A (ERGboard) or USB-C (NuBoard) output port
  24. 48. a device management company with two main products
  25. 50. An individual customer’s settings and kiosk configurations
  26. 51. An API that handles backend interactions for kiosk frontends
  27. 52. See Middleware
  28. 53. An internal facing website that allows CIS employees to modify kiosks and brands, run tasks, and view information about QA and Production kiosks
  29. 54. The main support team for ARC. First people to deal with client issues
  30. 56. The project by the development and product to rewrite the software from the ground up
  31. 57. A generic term for either NuBoard or ERGboard. Mostly used to refer to older ERGboards
Down
  1. 1. The process where a kiosk is associated with a serial number and a site
  2. 2. A website for external facing customers to view analytics and modify brand configurations
  3. 4. Some devices charge via cradle (sometimes called a dock or charging station), a type of base that you would slide a battery or device into for charging.
  4. 6. Used to create an identical software copy of a kiosk version that can then be used for new kiosks being manufactured. Documentation
  5. 7. the api that allows the software to interact with the boards (ERG or NuBoard)
  6. 9. a 24 locker unit that is added to either the left, right, or both sides of a base unit for a 24 or 48 bay
  7. 12. an internal facing environment for testing
  8. 15. Lime
  9. 20. The CIS team in charge of maintaining kiosks in the field
  10. 21. a semi-internal facing environment used by Pryor when manufacturing ARC Kiosks.
  11. 22. A Java and Bash script that push information onto the database in bulk
  12. 23. A set of tests designed to replicate realistic scenarios and failures (Charge tests, e-fuse tripping, over-temperature and recovery events, attach/detach, etc.) to make sure everything works as expected on new hardware/firmware releases.
  13. 25. A single location that a kiosk must be connected to
  14. 26. Sometimes called a cup, some devices have chargers that come with a latch or clamp system that secure a charge to the device. These can have contact pads or more standard cable types such as USB.
  15. 27. Older charging board for Lime and ARC kiosks that uses USB-A ports.
  16. 32. Our newer model of charging board that uses USB-C
  17. 34. Tower kiosks (8 bays) with small lockers.
  18. 35. The firmware on the individual charging chips of a NuBoard
  19. 37. The project responsible for the KCP
  20. 38. The software installed on kiosks that the customers interact with
  21. 39. the part of a 24 or 48 bay that holds the Mitac/Onlogic, Touch screen, Router and the WatchDog board
  22. 41. a device used to manage and track user devices
  23. 43. A screen meant for managers that allows them to do basic device management such as opening lockers, clearing small issues, register devices, and register users
  24. 46. Stands for Asset Recharge Center. A device management solution that consists of a kiosk and software that tracks the devices and who has taken them
  25. 48. A test that tracks out how quickly a device can be charged on ARC hardware, capturing the time to 85% since many batteries lower their current around that mark to protect itself. The test generates an amp report all the way to 100% to analyze its behavior over the duration.
  26. 49. a job that can be run on a kiosk
  27. 55. The latest of the 3 types of the computers that we’re running in the field. Known for it’s orange color