Crossword

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Across
  1. 4. _______ is the (sometimes) the best policy
  2. 6. What do you need to do before meeting with any customer?
  3. 7. Show that you have a _____ __ ____
  4. 8. Focus on ____ not speed
  5. 9. Be on time!
  6. 10. Suggest ___ solution at a time
Down
  1. 1. When you guarantee more than you can deliver
  2. 2. Would you like to be ____________ when you're talking?
  3. 3. _____ stories and experiences
  4. 5. Don't degrade the __________
  5. 9. Asking extremely personal questions can ____ your customer away