around 5/3

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Across
  1. 2. word that "should" be used when we thank customers
  2. 4. system used to verify when OTP cant be sent
  3. 5. ability to navigate the 5/3 on your own
  4. 8. of wallet set of questions to help verify a customer
  5. 9. the name of our team
  6. 12. ability to understand and share one's feelings
  7. 13. card card used for purchases that may have a limit
  8. 15. payment app used to transfer cash
Down
  1. 1. halloween is in this month
  2. 3. current season
  3. 4. questions asked before servicing a call
  4. 6. service used to grade customer interaction
  5. 7. metric used to determine times agent is on the phone
  6. 10. Amar's crush
  7. 11. the company that brings us together
  8. 14. card card used for purchases that may require a pin#