Around the Office Tech Knowledge

123456789101112131415
Across
  1. 1. A way to transfer a call after announcing the caller to the recipient
  2. 3. Means you can put a caller on hold and others can pick the call up from their desk phone without you transferring
  3. 7. One of the ways you can schedule an appointment in Outlook
  4. 11. Can the handheld wireless phone use the PARK function
  5. 12. Two "fast keys" to push to place a caller on park using the wired desk phone
  6. 13. A call where you dial or receive call, Select Conference button, Dial number of joining party, then select Conference again
  7. 14. Number of ways to add appointments or meetings to Outlook calendars
  8. 15. A way to transfer a call direct to recipient without announcing the call first
Down
  1. 1. Another way to schedule an appointment
  2. 2. Another term used to soft transfer/announce call to recipient before transferring
  3. 3. Visible button on desk phone to press to Park a caller
  4. 4. How often can outside callers be included in conference calls
  5. 5. Who can you ask to add appointments or meeting to a shared calendar
  6. 6. Can you park a call on the wired desk phone
  7. 8. How many ways are there to park a call using your wired desk phone
  8. 9. The maximum number of people that can join the same conference call on our phone system
  9. 10. Which button allows you to tell all you don't want to be disturbed