Arvig Training: Phase 1

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Across
  1. 5. This is where I go to find ALL my procedures!!!!
  2. 7. Type of Authorized Person who CAN make changes and is responsible for the bill.
  3. 8. We are not allowed to take customers bank info over a recorded line, so we transfer them to...
  4. 9. How many bill cycles do we have?
  5. 12. AutoPay could pull up to _____ days in advance.
  6. 13. We should do one of these for every customer interaction.
  7. 15. If you get Equipment returned to you and it's in Bad Debt, you email ______@arvig.com
  8. 16. This service class does NOT actually get temp suspended. So no fee & remove prorates!!!
  9. 17. Google_______ is how we communicate with everyone
  10. 19. Where you go to check if someone is not getting their estatments (Blue Dashboard)
  11. 20. I can drop off Equipment at this hardware store in Richmond.
  12. 22. Must be bank account only.
  13. 23. Yvette Iradukunda in our helpdesk can speak ___________.
  14. 25. For any billing related issues, I need to email _________________________@arvig.com
  15. 29. Google__________ is what I need to check every morning to see what's happening today for bill cycles!
  16. 31. I have big beautiful red long curly hair.
  17. 32. All of our estatements come from ___________@arvig.com
  18. 33. We bought out a company which had a small ring of Fiber in the St. Cloud area.
  19. 34. A fee of $30 is added if a customer pays with a bad check or if they don't have money in their account.
Down
  1. 1. $3 Paper statement fee does NOT apply if you have active _______ service.
  2. 2. Any reporter calls should be transferred to the director of marketing who is.....
  3. 3. Once temp suspended, a customer has ____ week before the perm DNP process starts.
  4. 4. is my direct supervisor!
  5. 6. ATC Payments (aid to construction) should be taken in this program. (JDE Invoices)
  6. 10. also a trainer, smarter than me actually. Her office is right next to mine!
  7. 11. is our main call taking program!
  8. 14. Main payment taking program.
  9. 18. is our retail rep out of the Park Rapids office.
  10. 21. This is where you go to check for a my.Arvig account!
  11. 24. ________ Fee. A fee on the TV account only. City hall can request a percentage!
  12. 26. Every service order I cannot do, MUST be put on the "Service Orders to enter" ______________.
  13. 27. super cool trainer.
  14. 28. Must have my.arvig active to sign up for this.
  15. 30. Customer can get up to $30 off a month or up to $75 if they live on Tribal Lands.