Arvig Training: Phase 1

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Across
  1. 3. If you get Equipment returned to you and it's in Bad Debt, you email ______@arvig.com
  2. 6. is our retail rep out of the Park Rapids office.
  3. 7. Google_______ is how we communicate with everyone
  4. 8. We should do one of these for every customer interaction.
  5. 12. This is where you go to check for a my.Arvig account!
  6. 15. Any reporter calls should be transferred to the director of marketing who is.....
  7. 20. For any billing related issues, I need to email _________________________@arvig.com
  8. 21. $3 Paper statement fee does NOT apply if you have active _______ service.
  9. 22. Google__________ is what I need to check every morning to see what's happening today for bill cycles!
  10. 24. AutoPay could pull up to _____ days in advance.
  11. 26. A fee of $30 is added if a customer pays with a bad check or if they don't have money in their account.
  12. 30. Must have my.arvig active to sign up for this.
  13. 31. super cool trainer.
  14. 32. is our main call taking program!
  15. 33. Every service order I cannot do, MUST be put on the "Service Orders to enter" ______________.
Down
  1. 1. Type of Authorized Person who CAN make changes and is responsible for the bill.
  2. 2. is my direct supervisor!
  3. 4. Where you go to check if someone is not getting their estatments (Blue Dashboard)
  4. 5. We bought out a company which had a small ring of Fiber in the St. Cloud area.
  5. 8. Customer can get up to $30 off a month or up to $75 if they live on Tribal Lands.
  6. 9. How many bill cycles do we have?
  7. 10. also a trainer, smarter than me actually. Her office is right next to mine!
  8. 11. I have big beautiful red long curly hair.
  9. 13. Once temp suspended, a customer has ____ week before the perm DNP process starts.
  10. 14. ________ Fee. A fee on the TV account only. City hall can request a percentage!
  11. 16. This service class does NOT actually get temp suspended. So no fee & remove prorates!!!
  12. 17. Must be bank account only.
  13. 18. I can drop off Equipment at this hardware store in Richmond.
  14. 19. We are not allowed to take customers bank info over a recorded line, so we transfer them to...
  15. 23. Yvette Iradukunda in our helpdesk can speak ___________.
  16. 25. This is where I go to find ALL my procedures!!!!
  17. 27. All of our estatements come from ___________@arvig.com
  18. 28. ATC Payments (aid to construction) should be taken in this program. (JDE Invoices)
  19. 29. Main payment taking program.