Ashley Terminology

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Across
  1. 3. damage done to the property during delivery
  2. 5. damage piece being replaced with new piece
  3. 6. option to reselect another type of furiture
  4. 9. utilizing the 366 night comfort guarantee agreement
  5. 10. the service order request is being covered and handled through MFS
  6. 11. ordered the parts to the service area or guest home
  7. 13. guest has not responded to our messages
Down
  1. 1. service order is closed
  2. 2. proper parts needed to satisfy the guests
  3. 4. guest refused service and requests a full refund
  4. 7. mattress exhibits any structural defects
  5. 8. item was fixed in house
  6. 12. a new service is created