At Your Service Signature Moves and Commitments

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Across
  1. 2. Our promise to put AT&T customers at the center of everything we do.(3 words)
  2. 3. Listen carefully to their needs and say "I can help you with that."
  3. 6. Be sure you’ve resolved the reason for their visit and ask, “Have I taken care of all your needs?"
  4. 7. Respect our customers and their individual differences. Pick the right solution that delivers for the customer (3 words)
  5. 8. Be yourself and be honest with your customers. Use clear, transparent and consistent language. (2 words)
  6. 11. Coachable behaviors our customers will come to expect when they enter our stores (2 words)
  7. 12. Go the extra mile to create those "wow" moments for our customers. (3 words)
Down
  1. 1. Offer a great customer experience by discussing AT&T advantages like Signature & appreciation offers and our best deals for all customers.
  2. 4. Review the Order Recap and Customer Service Summary; offer to email it to the customer.
  3. 5. Do the work so our customer's don't have to. (2 words)
  4. 9. Ask where they live, work, and play
  5. 10. Walk them to the door and say, “Thank you for visiting and for being an AT&T customer!”