ATS Raving Fans

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Across
  1. 4. Site of the original ATS store location.
  2. 6. The A in ATS originally stood for this.
  3. 9. What does the R stand for in KFR?
  4. 12. Train people well enough so they can leave, treat them well enough so they don't want to
  5. 13. Think Different
  6. 15. The name of Keith Moore's Turtle.
  7. 16. The purpose of a business is to create a customer who creates customers.
  8. 17. I find that the harder I work, the more luck I seem to have
  9. 20. There is no substitute
  10. 22. Your most unhappy customers are your greatest source of learning
  11. 24. This percent of customers believe that companies need to provide a more consistent customer service experience.
  12. 26. Keith Moore's other name for Randy Kimbrough.
  13. 27. Memorable customer service requires for you to be This by truly observing and listening to your customers.
  14. 28. Another name of a nonsellable item
  15. 29. This company helped pave the way for Ats by founding the business model for for-profit thrift stores
  16. 32. The University where Ken Sobaski received his MBA.
  17. 33. This attitude sees the good, rather than the negative
  18. 35. Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
  19. 37. The customer's perception is your reality.
  20. 38. Connecting People
  21. 41. The way to get started is to quit talking and begin doing
  22. 42. Here is a simple but powerful rule, always give people more than what they expect to get.
  23. 46. Impossible is nothing
  24. 47. This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
  25. 49. If this was crawling on your shirt, would you flick it off or let it crawl.
Down
  1. 1. Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
  2. 2. These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
  3. 3. Think Big
  4. 5. This percent of Americans switched companies last year due to poor customer service.
  5. 7. The awards given out by ATS each for length of employment.
  6. 8. The ATS location that has our longest tenured employee.
  7. 10. 3 S's in Shopping ATS: Savings, Selection, This
  8. 11. If you really want a booming business, you have to create raving fans
  9. 14. There is only one boss, The customer.
  10. 18. This training was introduced in 2016 to help manage ATS employees.
  11. 19. Your Vision, Our Future
  12. 21. This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
  13. 23. Excellent customer service almost always starts with This.
  14. 25. The first online onboarding system used by ATS.
  15. 30. This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
  16. 31. This software was used for a number of years for ATS accounting.
  17. 33. Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
  18. 34. Where Shopping is a Pleasure
  19. 36. Accellerating Growth, Inspiring This.
  20. 39. The company 2 of our 3 Regional managers came from.
  21. 40. Reduce, Reuse, Recycle, This.
  22. 43. Site of the proposed newest ATS location.
  23. 44. This first, then validate the problem
  24. 45. The percent of wishes that involve Disney.
  25. 48. Companies that invest in customer experience also observe an improvement in employee engagement by this percent.