ATS RAVING FANS

123456789101112131415161718192021222324252627282930313233343536373839404142434445464748
Across
  1. 5. (Customer Service Skill)Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
  2. 7. (Famous Quotes)The purpose of a business is to create a customer who creates customers.
  3. 8. (ATS) Another name of a nonsellable item
  4. 9. (Customer Service Skill)These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
  5. 13. (Customer Service Skill)This attitude sees the good, rather than the negative
  6. 17. (ATS)This training was introduced in 2016 to help manage ATS employees.
  7. 18. (Statistics)Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
  8. 20. (ATS) The name of Keith Moore's Turtle.
  9. 22. (Statistics)This percent of customers believe that companies need to provide a more consistent customer service experience.
  10. 23. (Company Slogan) Connecting People
  11. 26. (ATS) The University where Ken Sobaski received his MBA.
  12. 27. (Company Slogan)There is no substitute
  13. 31. (Statistics)This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
  14. 33. (Company Slogan)Impossible is nothing
  15. 35. (Famous Quotes) The customer's perception is your reality.
  16. 36. (Statistics)This percent of Americans switched companies last year due to poor customer service.
  17. 37. (Company Slogan)Think Different
  18. 38. (ATS)The ATS location that has our longest tenured employee.
  19. 40. (Customer Service Skill)Excellent customer service almost always starts with This.
  20. 41. (ATS) The A in ATS originally stood for this.
  21. 42. (Famous Quotes) There is only one boss, The customer.
  22. 45. (Statistics)Companies that invest in customer experience also observe an improvement in employee engagement by this percent.
  23. 46. (Customer Service Skill)Memorable customer service requires for you to be This by truly observing and listening to your customers.
  24. 47. (ATS) If this was crawling on your shirt, would you flick it off or let it crawl.
  25. 48. (ATS) Keith Moore's other name for Randy Kimbrough.
Down
  1. 1. (Famous Quotes) Train people well enough so they can leave, treat them well enough so they don't want to
  2. 2. (Statistics) This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
  3. 3. (Famous Quotes) The way to get started is to quit talking and begin doing
  4. 4. (Company Slogan)Your Vision, Our Future
  5. 6. (Famous Quotes) I find that the harder I work, the more luck I seem to have
  6. 10. (ATS)This company helped pave the way for Ats by founding the business model for for-profit thrift stores
  7. 11. (ATS)The company 2 of our 3 Regional managers came from.
  8. 12. (ATS) Reduce, Reuse, Recycle, This.
  9. 14. (ATS) The first online onboarding system used by ATS.
  10. 15. (Company Slogan)Where Shopping is a Pleasure
  11. 16. (Famous Quotes) Your most unhappy customers are your greatest source of learning
  12. 17. (Statistics)This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
  13. 19. (Company Slogan)Think Big
  14. 21. (Famous Quotes) If you really want a booming business, you have to create raving fans
  15. 24. (ATS) Site of the proposed newest ATS location.
  16. 25. (ATS)What does the R stand for in KFR?
  17. 28. (ATS)3 S's in Shopping ATS: Savings, Selection, This
  18. 29. (Customer Service Skill) This first, then validate the problem
  19. 30. (ATS)This software was used for a number of years for ATS accounting.
  20. 32. (Famous Quotes) Here is a simple but powerful rule, always give people more than what they expect to get.
  21. 34. (ATS)The awards given out by ATS each for length of employment.
  22. 37. (Customer Service Skill)Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
  23. 39. (Statistics)The percent of wishes that involve Disney.
  24. 43. (ATS) Site of the original ATS store location.
  25. 44. (ATS) Accellerating Growth, Inspiring This.