Attributes of Extraordinary Customer Service

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Across
  1. 4. Being polite civil, mannerly, courteous
  2. 5. Having an incentive or a strong desire to do well or succeed in something
  3. 6. Having been taught a particular skill or topic
  4. 7. Wholehearted, genuine in feeling
  5. 8. The act, state, or right of possessing something
Down
  1. 1. Being sympathetic to someone or having the knowledge of a topic
  2. 2. Done in a manner as to achieve a desired result
  3. 3. Polite and respectful