August 2016

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Across
  1. 3. Hit the ___ button. What you hear over the walkie when the FR is terribly, hopelessly behind schedule.
  2. 5. Follows surprise. Common Jeffrey phrase
  3. 6. How to begin a sentence when you have to give bad news in the FR.
  4. 8. A state of mind that frees you from any negative judgements allowing you to obtain Apple Enlightenment
  5. 10. Alliterative Technique used to build empathy
Down
  1. 1. Business result you probably should have more of
  2. 2. GR Easy Bake Oven
  3. 3. Part of 3 P’s. A fancy internal phrase that really just means explain and prepare. Often times for water damaged devices.
  4. 4. Kinda like a diary but for work
  5. 7. Number of service steps that allow you to excel at your job. Most often heard though during quizzes in download.
  6. 9. Two in the _____. A panicked RZOP's phrase
  7. 11. Something Rene bakes on your birthday