August 2016

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Across
  1. 1. Follows surprise. Common Jeffrey phrase
  2. 5. Alliterative Technique used to build empathy
  3. 7. Number of service steps that allow you to excel at your job. Most often heard though during quizzes in download.
  4. 8. Something Rene bakes on your birthday
  5. 10. A state of mind that frees you from any negative judgements allowing you to obtain Apple Enlightenment
  6. 11. Business result you probably should have more of
Down
  1. 2. Kinda like a diary but for work
  2. 3. Part of 3 P’s. A fancy internal phrase that really just means explain and prepare. Often times for water damaged devices.
  3. 4. GR Easy Bake Oven
  4. 6. Two in the _____. A panicked RZOP's phrase
  5. 9. How to begin a sentence when you have to give bad news in the FR.
  6. 10. Hit the ___ button. What you hear over the walkie when the FR is terribly, hopelessly behind schedule.