Authentication and Privacy

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Across
  1. 3. Failure to follow the privacy policy can have a negative impact on _____ and the borrower.
  2. 5. We can only give MMA information to the ______, no matter who verifies account is authorized to speak on account.
  3. 7. A new ____ screen will auto-pop if borrower comes through authenticated.
  4. 8. This system will authenticate the borrower and verify demographics.
  5. 10. You must ____ the borrower before sharing any information or make changes on account.
Down
  1. 1. When a third party joins mid call we must read Nelnet's ______ statement.
  2. 2. When verifying information with a third party you will need to verify borrower's full name, 3rd party's full name, and their _____ to the borrower.
  3. 4. If verified through the IVR system, agent only needs to verify borrower's ______.
  4. 6. The ______ matrix will show you who you can and cannot speak with no matter if verification is passed.
  5. 9. The borrower can fill out a ____ form to give someone else access to their account information long term.