Authentication Crossword

3. ___ code isn't required; if provided, it must match
4. Specialists may provide or confirm ____of other owners / signers on consumer and business accounts after authentication completed
8. When an internal employee calls us, we must verify their identity by using...
9. is set of questions and answers used for customer expressing concerns about security or for those who are recent fraud or identity theft victims
12. can speak on behalf of customer after authentication completed and permission granted

1. This information from the debit card can't be disclosed to the customer?
2. No ____ or prompts may be provided to assist callers with passing authentication
5. Every time a different person joins to the call, we must provide...
6. Don't provide account information or process transactions before customer successfully completes _____
7. Once verification it's completed, address can't be provided, disclosed, released except for the
9. Only the ______ may grant permission to speak with third party
10. ____ types and directions aren't required to be included; if provided, must match
11. When performing OTP verification, we have to read the disclosure prompted. What information must be repeated to the customer before sending the OTP?