BA- Forms

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Across
  1. 3. Send this to request a Spanish rep calls back the customer.
  2. 6. In winter, if there is a pending door hanger order & you discussed charges
  3. 7. Customer has oxygen concentrator
  4. 9. In Illinois of you're making an exception to payment arrangement rules
  5. 11. When there is more than 1 profile in the system
  6. 12. If you were a gen res rep & needed to send proof of activation.
  7. 13. When you find out a customer has passed away.
  8. 14. Customer reports possible meter tampering.
  9. 15. Building/premise type review
  10. 16. To make permanent access comments on a premise
Down
  1. 1. Sent when you want to have late payment waiver reset
  2. 2. When customer says someone put service in their name without their permission
  3. 4. Customer has EFT on 1 account but not another, s\wants same eft information on both accounts
  4. 5. When customer says we have the wrong address
  5. 8. If customer moving with a PA send this to move balance and set PA at new address
  6. 10. When customer says they are on the wrong rate.