BACK TO BASICS

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Across
  1. 6. NEEDS 10 DIGITS
  2. 8. ACCOUNTS WITHIN AN ACCOUNT
  3. 9. ASK THEN REPEAT BACK
  4. 12. INFORMATION ON DEATH CERTIFICATES IS TAKEN FROM THESE
  5. 13. NEVER SAY YOU ARE CALLING FROM
  6. 14. BEFORE CALLS GET TO AUTO STATUS DO THIS TO GRAB ANOTHER
Down
  1. 1. PRECEDENCE OVER ACCOUNT PROCEDURES
  2. 2. REPEAT AND VERIFY MESSAGE WAS READ THEN DOCUMENT
  3. 3. RECORDS AND SAVES ALL STATS
  4. 4. THE UMBRELLA OVER US
  5. 5. METHOD USED FOR TEXTING CLIENTS
  6. 7. DESIGNATED TIMES SET FORTH TO STAY SEATED
  7. 10. CALLS NOT ANSWERED AFTER RINGING 4 TIMES
  8. 11. YOUR FAVORITE PLACE TO WORK