Back To The Basics (First One To Complete Wins A Prize Turn In To Supervisor)

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Across
  1. 1. goal for hold time if necessary
  2. 2. By doing this you make sure customer need is understood
  3. 3. goal for absenteeism
  4. 5. what you get if you have a 93 Quality, 93 Adherence, and 95 Attendance
  5. 9. goal for quality
  6. 10. goal for attendance
Down
  1. 1. goal for AHT
  2. 4. this is offered to direct in-bound North Carolina Credit ,North Carolina Service Order, and all Commercial customer Tuesday-Friday during normal business hours (8 a.m. – 5 p.m.) as necessary
  3. 6. to show you are willing to help a customer
  4. 7. goal for Allconnect Transfer
  5. 8. can you give an authorized account holder the phone number on the account?