Banking terms

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Across
  1. 4. BMO's focus is _______________ 2025.
  2. 6. BMO features various __________throughout the year with a focus on different products.
  3. 8. reaching out to customers helps improve ___________.
  4. 10. 'Celebrate Top Performance' is a P&BB's winning action that falls under this category
  5. 11. a way to monitor performance.
  6. 14. 'Be a Complexity Slayer' is a P&BB's winning action that falls under this category.
  7. 16. a daily __________ will help keep you on top of important information.
Down
  1. 1. S X S is a form of _____________.
  2. 2. we need to discuss this with any lending product we are setting up
  3. 3. a way to recognize a colleague for a job well done.
  4. 5. we must actively ___________ to customers to uncover needs.
  5. 7. 'Help customers make real financial progress' is a P&BB's winning action that falls under this category.
  6. 9. proactive ____________ helps us reach out to as many customers as possible.
  7. 12. on customer profile to proactively recommend solutions based on customer needs.
  8. 13. asking open-ended questions is a form of _____________.
  9. 15. is available to customers who want to borrow available funds from their existing mortgage.