Barclays

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Across
  1. 1. The customer will receive this if complaint is resolved in the informal window
  2. 4. We can resolve one of these with an explanation or apology
  3. 7. An another look at a complaint
  4. 9. We use an FLMT form to report losses over this amount
  5. 10. You will find Complaint letters, statements and other files in here
  6. 13. Maximum number of words per sentence
  7. 14. Our Main customer system
  8. 15. Your complaint topic
  9. 16. Customers in need of support
Down
  1. 2. The R in Iris
  2. 3. We send this letter at 5 days
  3. 5. Minimum amount of D&I
  4. 6. This needs to be near the start of your Final Response
  5. 8. Use this to search topics, policies, processes
  6. 11. You will work the complaints on this system
  7. 12. PCR, Cost card etc