Barclays

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Across
  1. 3. Our Main customer system
  2. 6. We use an FLMT form to report losses over this amount
  3. 7. PCR, Cost card etc
  4. 8. This needs to be near the start of your Final Response
  5. 10. We send this letter at 5 days
  6. 14. You will work the complaints on this system
  7. 15. Use this to search topics, policies, processes
Down
  1. 1. The R in Iris
  2. 2. Minimum amount of D&I
  3. 4. The customer will receive this if complaint is resolved in the informal window
  4. 5. Customers in need of support
  5. 9. Maximum number of words per sentence
  6. 11. We can resolve one of these with an explanation or apology
  7. 12. An another look at a complaint
  8. 13. Your complaint topic