Barclays

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Across
  1. 1. PCR, Cost card etc
  2. 3. An another look at a complaint
  3. 4. We can resolve one of these with an explanation or apology
  4. 7. Your complaint topic
  5. 8. Our Main customer system
  6. 11. Use this to search topics, policies, processes
  7. 12. This needs to be near the start of your Final Response
  8. 13. We use an FLMT form to report losses over this amount
  9. 14. Maximum number of words per sentence
Down
  1. 1. Minimum amount of D&I
  2. 2. We send this letter at 5 days
  3. 5. You will work the complaints on this system
  4. 6. The R in Iris
  5. 9. The customer will receive this if complaint is resolved in the informal window
  6. 10. Customers in need of support