Barclays

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Across
  1. 1. false promises by merchant
  2. 3. seller of goods
  3. 6. logging system
  4. 10. manual transaction memo
  5. 12. where visa decides outcome
  6. 13. what we do
  7. 15. passing of a customer
  8. 17. which option to close a dispute
  9. 19. option to dispute foreign exchange difference
  10. 20. what customer wants
Down
  1. 2. would log a customer with sight issues under
  2. 4. putting credit back
  3. 5. if transaction over how many days we cannot raise chargeback through visa
  4. 7. Alison?
  5. 8. we try to keep this under 60 seconds
  6. 9. fallback process
  7. 11. letter to send for more than 3 transactions
  8. 14. customer was tricked
  9. 16. what type of charges we put a stop on
  10. 18. messaging service used